Bloom information
Bloom support
Help with identifying your plants and organizing care in Bloom.
Updated October 11, 2026
Need help?
Send your question to the email address below. To report a problem, describe what you were doing and the message you saw. Do not send passwords, access codes, or payment information.
Identification and health assessment
Identification and health assessment are separate actions. Assessment is optional and considers signs visible in the photo; the result may be uncertain. New analyses can be requested in Portuguese, English, and Spanish, according to the language selected in the app. Existing records keep their original language.
If an operation fails, check your connection and use the app's retry option. You do not need to take another photo because of a network failure.
Care and reminders
In plant details, you can record care you have completed or create a reminder for a future action. Saving a reminder does not mark the care as done.
To receive notifications, check Bloom's permissions in your device settings. A reminder may still be saved in your schedule when notifications are off.
Account and subscription
In Profile, you can find account information, Bloom+ options, and purchase restoration. Account deletion is also available in the app.